Borrowers who wish to exercise their right to assert errors and/or requests about their mortgage loan account under the Real Estate Settlement Procedures Act must send a request in writing to: Union Home Mortgage; PO Box 642; Sylvania, OH 43560. The request must include: (1) the borrower’s name; (2) the borrower's mortgage loan account number or property address; and (3) the error believed to have occurred and/or the information requested.
For Texas Customers: COMPLAINTS REGARDING THE SERVICING OF YOUR MORTGAGE SHOULD BE SENT TO THE DEPARTMENT OF SAVINGS AND MORTGAGE LENDING, 2601 NORTH LAMAR, SUITE 201, AUSTIN, TX 78705. A TOLL-FREE CONSUMER HOTLINE IS AVAILABLE AT 877-276-5550. A compliant form and instructions may be downloaded and printed from the Department's website located at www.sml.texas.gov or obtained from the department upon request by mail at the address above, by telephone at its toll-free consumer hotline listed above, or by email at [email protected].