Customer Support

Union Home Mortgage extends a warm welcome to our new customers from the former NOIC Home Mortgage Lender, Concord Mortgage and Ownium companies!

If you have questions about setting up your loan account or experience any trouble, please review the FAQs below or call customer support at 800-441-3456.

  1. I'm using the account number on my temporary coupon from closing, but the system says "Account Not Found." What's the issue here?
  • You must use the account number from your Welcome Letter
  • Your account number is 9 digits and begins with 3-4 zeros (i.e., 000012345). It includes no letters.
  • Didn't receive your Welcome Letter packet? Call 800-441-3456 and let us know as soon as possible. 
  1. I'm using the account number from a letter I received, but the system is saying "Account Not Found." How can I find my account?
  • Remove the dash or any numbers after the dash (i.e., if your account number is 12345-6, use 12345). 
  • Unsure what your account number is? Call 800-441-3456 to look it up. 
  1. I'm trying to make a payment online, but the website is telling me to contact my lender. 
  • Borrowers more than 59 days delinquent are not able to make payments online. Please contact the Home Retention Department at 800-441-3456 ext. 297. 
  1. Is there a fee for returned items on mortgage payments?
  • Yes. Returned item fees are levied in accordance with applicable law.